Workspace 02

Business and Strategic Objectives

Workspace objective

Define the business value and strategic direction of the initiative

This workspace captures the business drivers, strategic objectives, expected benefits, success measures, priorities and performance indicators that will guide the initiative.

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Business and Strategic Objectives

0 of 10

Not started

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What business drivers are creating the need for this initiative?*

Consider operational pressure, growth targets, risk exposure, customer expectations, regulatory requirements and competitive factors.

What strategic objectives should this initiative support?*

Link the initiative to FCMB’s wider business, risk, digital transformation or operational strategy.

What measurable benefits does FCMB expect?*

Consider cost reduction, faster decisions, improved accuracy, risk reduction, increased capacity and better customer experience.

What is the current level of performance for the processes being considered?

Provide available baseline measures such as turnaround time, volumes, error rates, rework, approval rates or staffing effort.

What future performance targets should the initiative achieve?*

State the desired improvements in speed, accuracy, capacity, risk control or customer experience.

Which key performance indicators should be used to measure the initiative?*

Include leading and lagging indicators that can demonstrate whether the solution is delivering value.

What conditions must be met for FCMB to consider the initiative successful?*

Describe the business, operational, technology, adoption and risk outcomes required for success.

How should the initiative’s objectives and benefits be prioritised?*

Identify which outcomes are essential, important or desirable.

Who will be responsible for realising and measuring the expected benefits?

Identify the accountable departments, roles or individuals.

What business constraints could affect achievement of the objectives?

Consider policy, staffing, process ownership, approvals, dependencies and change readiness.

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Why this information matters

These answers help determine whether the initiative supports FCMB’s strategic priorities and whether the proposed solution can deliver measurable business value.

Completion guidance

Focus on measurable business outcomes.
Distinguish strategic objectives from technical features.
Identify both short-term and long-term benefits.
Indicate where performance targets are not yet defined.

Information captured

Business drivers
Strategic objectives
Expected benefits
Current and target performance
Key performance indicators
Success measures
Business priorities
Benefit ownership